At Aquassi Ltd, we prioritize the safety and well-being of our customers and the ethical sale of our products. Some of our products, including certain aquascaping chemicals, equipment, and live animals, may have legal or safety restrictions based on the buyer’s age. Below is an outline of our Age Restrictions Policy:

1. Age Verification for Specific Products

Certain products available for sale on Aquassi Ltd are restricted to customers of a certain age. These include, but are not limited to:

• Aquarium Chemicals: Certain chemicals or treatments for aquariums (e.g., medications, water conditioners, fertilizers) may have age restrictions due to safety concerns or regulations regarding hazardous substances.
• Live Animals: In line with the Animal Welfare Act and other relevant laws, the purchase of live animals (e.g., fish, invertebrates, etc.) may be subject to age restrictions.
• Specialized Equipment: Some equipment, such as tanks with advanced features or tools requiring a higher level of experience, may also have age requirements.

2. Minimum Age Requirement

• For UK Customers: You must be at least 18 years old to purchase restricted products, including aquarium chemicals and live animals, from Aquassi Ltd.
• For International Customers: The age requirement may vary depending on local laws in your country of residence. We will adhere to the legal requirements for age restrictions in each region.

3. Age Verification Process

To ensure compliance with age-related regulations, we may request age verification before processing certain orders. This process includes:

• During Checkout: You may be required to confirm that you are of legal age to purchase certain restricted products by ticking a box indicating your age.
• ID Verification: In some cases, we may request a copy of your government-issued ID (e.g., passport, driver’s license) to verify your age. We will only use this information for age verification purposes and will delete it after the verification is complete.

If we are unable to verify your age or if the age requirement is not met, we will cancel the order and notify you via email.

4. Responsible Purchasing

By purchasing certain products, you agree to use them responsibly. For example:

• Aquarium Chemicals: Customers must follow the manufacturer’s instructions carefully to ensure safe and correct usage.
• Live Animals: Customers must understand the responsibility involved in keeping live animals, including the proper care and environment required for their well-being.

If you are purchasing live animals, we recommend ensuring you have the necessary equipment, knowledge, and experience to care for them. We encourage new aquarium enthusiasts to consult with experts or do thorough research before purchasing live animals.

5. Parental/Guardian Consent

If you are under 18 and wish to purchase restricted products, you may do so with the consent and supervision of a parent or legal guardian. The guardian will need to assume responsibility for the products purchased.

• Proof of Consent: In this case, we may ask the parent or guardian to confirm their consent to the purchase, either in writing or via an email response.

6. Consequences of Non-Compliance

If we discover that a product has been purchased in violation of the age restrictions, we reserve the right to cancel the order and issue a full refund. Additionally, if any customer is found to have provided false information regarding their age, we may take further actions, including restricting access to our website.

7. Updates to Age Restrictions

Age restrictions may change over time based on changes in legislation or company policy. We reserve the right to update this policy without prior notice, so please refer back to this page regularly to ensure you are aware of any changes.

8. Contact Us

If you have any questions about the age restrictions on specific products or need assistance, please feel free to contact our customer support team:

• Email: support@aquassi.co.uk
• Phone: 0203 916 5858
• Live Chat: Available on our website during business hours.

By Purchasing from Aquassi Ltd, You Acknowledge and Agree to the Terms of This Age Restrictions Policy.