Aquassi Ltd – Shop Terms and Conditions

Welcome to Aquassi Ltd, where we strive to offer the finest aquatic products and services. To ensure a seamless shopping experience, please review our shop terms and conditions, which include key policies concerning the purchase and return of our products.

1. Product Assurance: At Aquassi Ltd, we take pride in the quality and health of our products. Our plants and fish are hand-selected and cared for meticulously to meet the highest industry standards.
2. No Returns on Plants and Fish: Due to the sensitive nature of living organisms and to maintain the health and safety of our stock, we have a strict no-returns policy on all plants and fish. Once they leave our premises, we cannot guarantee the environment they will be exposed to, which may affect their well-being and compromise our standards.
3. Purchase Considerations: We encourage all customers to carefully consider their ability to provide a suitable environment for plants and fish before making a purchase. This includes proper tank setup, water quality, and compatibility with existing aquatic life.
4. Customer Support: Our team is available to assist you with any questions or concerns you may have about the care and maintenance of your purchase. We provide guidance on how to create and maintain the best conditions for your aquatic life.
5. Exchanges and Refunds for Non-Living Products: For other non-living products, exchanges and refunds are available if the items are returned in their original condition and packaging within a specified timeframe. Please refer to our detailed policy available in-store or on our website.
6. Terms Updates: Aquassi Ltd reserves the right to update these terms and conditions at any time. Customers are encouraged to review our policy periodically for the latest updates.

Thank you for choosing Aquassi Ltd. We are committed to providing you with quality products and exceptional service. If you have further inquiries, please do not hesitate to contact us.