At Aquassi Ltd, we aim to provide a seamless and efficient shopping experience. Below is a summary of our Shipping & Delivery Policy to help you understand how we handle your orders, from dispatch to delivery.

1. Shipping Locations

We currently ship to the UK and internationally. Please see below for more details on shipping regions:

• UK: We offer standard and expedited delivery across all UK regions.
• International: We ship to select countries. If you’re ordering internationally, you will see the available options at checkout.

If you have any questions regarding international shipping, feel free to contact us before placing your order.

2. Shipping Methods & Costs

We offer various shipping methods based on your location and preferences. Shipping costs are calculated at checkout, and prices depend on the size, weight, and destination of your order.

UK Shipping Options:

• Standard Shipping: £[X] – Delivered within 3–5 business days.
• Expedited Shipping: £[Y] – Delivered within 1–2 business days.
• Next-Day Delivery: £[Z] – Delivered by the next business day if the order is placed before [cut-off time, e.g., 2:00 PM].

International Shipping:

• Standard International Shipping: Price calculated at checkout – delivery time depends on the destination country, typically 5–10 business days.
• Expedited International Shipping: Price calculated at checkout – typically delivered within 3–7 business days (depending on location).

Note: International shipping costs do not include any customs fees, import duties, or taxes, which are the responsibility of the customer.

3. Order Processing

• Processing Time: Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
• Order Confirmation: Once your order is successfully placed, you will receive an email confirmation. Please check your order details for accuracy.
• Dispatch Notification: When your order is dispatched, you will receive a shipping confirmation email with tracking information (if applicable). You can use the provided tracking number to track your order’s journey.

4. Delivery Times

The following are estimated delivery times after dispatch:

• UK:
  • Standard: 3–5 business days.
  • Expedited: 1–2 business days.
  • Next-Day: Delivered on the next business day (if ordered before cut-off time).
• International:
  • Standard: 5–10 business days, depending on the destination country.
  • Expedited: 3–7 business days.

Please note that delivery times may vary depending on public holidays, weather conditions, or circumstances beyond our control (e.g., postal delays).

5. Free Shipping

We offer free UK shipping on orders over £[amount]. Free shipping options will be available during checkout, provided your order meets the minimum requirement.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number (for orders using tracked services). You can track your parcel directly through the respective courier’s website. Please allow 24–48 hours for tracking information to update.

7. Shipping Delays

While we make every effort to ensure timely delivery, delays can occasionally happen due to unforeseen circumstances, such as weather disruptions, high demand during holidays, or other factors.

• If your order is delayed beyond the expected delivery time, please contact us at support@aquassi.co.uk, and we will investigate the issue with the courier.

8. Lost or Damaged Items

• Lost Orders: If your package is lost in transit, please contact us immediately. We will open an investigation with the courier to locate your order. If the order is confirmed lost, we will provide a replacement or issue a refund, depending on your preference.
• Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will arrange for a replacement or refund based on the condition of the product and your preference.

9. Shipping Restrictions

• P.O. Boxes: We do not deliver to P.O. Boxes, as some of our products require signature confirmation or special handling.
• Restricted Items: Certain products, such as hazardous materials (e.g., certain chemicals or live plants), may have shipping restrictions. These items will be clearly indicated on the product page.

10. Custom Duties and Taxes (International Orders)

For international orders, please note that you are responsible for any customs duties, import taxes, or fees that may be charged by the customs authorities of your country. These fees are not included in your order total and are the responsibility of the customer.

If you are unsure about the duties and taxes for your country, we recommend checking with your local customs office prior to making a purchase.

11. Change of Address

If you need to update your shipping address after placing an order, please contact us immediately at support@aquassi.co.uk. We can accommodate address changes if your order has not yet been dispatched. Once an order is shipped, we are unable to change the address.

12. Customer Service

If you have any questions regarding shipping or delivery, please feel free to contact our customer service team at:

• Email: support@aquassi.co.uk
• Phone: 0203 916 5858
• Business Hours: Monday-Saturday 09:00-18:00 Sunday 10:00-16:00

By Shopping at Aquassi Ltd, You Agree to the Terms of This Shipping & Delivery Policy.