COVID-19 Policy
Aquassi Ltd – Aquascape Shop

1. Introduction
At Aquassi Ltd, the health and safety of our customers, employees, and partners remain a priority. This COVID-19 Policy outlines the measures we take to minimise risk and ensure safe operations.

2. Business Operations
Aquassi Ltd operates primarily as an online aquascape shop. Orders are processed, packed, and dispatched in line with current UK health and safety guidance.

3. Hygiene and Safety Measures
We implement appropriate hygiene practices, including:

• Regular handwashing and sanitisation by staff

• Clean and organised packing areas

• Safe handling of products and packaging

4. Staff Health

• Employees are advised not to work if unwell or showing symptoms of illness

• We follow applicable public health guidance to protect our team and customers

5. Deliveries

• Orders are shipped using trusted courier services

• Contactless delivery may be used where available

• Delivery times may occasionally be affected by external factors beyond our control

6. Product Safety
There is no evidence that COVID-19 is transmitted through packaged goods; however, we maintain good hygiene practices throughout our handling and packing processes.

7. Customer Responsibility
Customers are encouraged to follow current public health guidance when receiving deliveries and handling packages.

8. Service Updates
In the event of disruptions, Aquassi Ltd will provide updates via the website or direct communication where necessary.

9. Policy Updates
This policy may be updated in line with changes to UK government or public health guidance.

10. Contact Us
If you have any questions regarding this policy, please contact:
📧 info@aquassi.com

Aquassi Ltd – Committed to Safe and Reliable Service