Welcome to Aquassi Ltd. By using our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully to ensure a smooth, enjoyable experience.

1. General

• Aquassi Ltd provides aquascaping products, plants, hardscape materials, and related services.
• By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Ordering & Payment

• All orders are subject to acceptance and availability.
• Prices, descriptions, and images on our website are accurate to the best of our knowledge, but minor variations may occur.
• Payment is required at the time of order. We accept major credit/debit cards and approved online payment methods.

3. Shipping & Delivery

• Orders are processed within 1–3 business days, unless stated otherwise.
• Shipping times are estimates and may vary depending on location or unforeseen delays.
• We take great care to package live plants, fragile aquascaping materials, and delicate items securely.

4. Returns & Refunds

• Returns and refunds are handled according to our Returns & Refunds Policy.
• Live plants, aquatic animals, and custom-made items are non-returnable.

5. Intellectual Property

• All content on our website, including text, images, designs, and aquascape guides, is protected by copyright.
• You may not reproduce, distribute, or use our content without written permission.

6. Liability

• Aquassi Ltd is not liable for indirect, incidental, or consequential damages resulting from the use of our products.
• While we provide guidance on aquascaping, customers are responsible for proper care and maintenance of their aquariums.

7. Privacy

• Your personal information is handled according to our Privacy Policy, used solely for order processing and customer service.

8. Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on our website.

9. Contact Us

If you have any questions regarding these terms or your order, please contact us:

• Email: support@aquassi.co.uk
• Phone: 0203 916 5858

Aquassi Ltd – Scenic, Serene, and Scaped.