At Aquassi Ltd, we believe that every aquascape should bring joy, serenity, and inspiration. If your order does not meet your expectations, our Returns & Refunds policy is designed to make the process easy, fair, and hassle-free.

Eligibility for Returns

We accept returns for:

• Damaged or defective items during shipping
• Incorrect items shipped
• Items not matching the description on our website

Please note: Live plants, delicate aquatic animals, or custom aquascaping orders are non-returnable due to their perishable nature.

Return Process

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number, photos of the item, and a brief description of the issue.
3. Our team will review your request and provide instructions for the return or replacement.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping charges are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We are happy to offer exchanges for items of equal value. Contact our team to arrange:

• Replacement of damaged items
• Exchange for alternative plants, hardscape materials, or accessories

Customer Care Commitment

At Aquassi Ltd, we value your trust and satisfaction. If you encounter any issue, we’ll work closely with you to ensure your aquascape journey continues smoothly.

Creating habitats, not just aquariums—your satisfaction is part of the art.