Aquassi Ltd is committed to providing reliable and efficient delivery for aquarium equipment, accessories, and related products across the United Kingdom. We work to ensure that orders are processed promptly and arrive in excellent condition.
Orders are typically processed once payment has been successfully received. Processing times may vary depending on stock availability, order size, and whether an item is made to order or requires special preparation.
We deliver to addresses within the United Kingdom. Availability for certain products or services may vary by location, and some remote areas may require additional delivery time.
Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occasionally occur due to courier issues, weather conditions, supplier availability, or other circumstances outside our reasonable control.
Delivery costs, where applicable, will be displayed during the checkout process before you confirm your order. Any additional charges for oversized or specialist items will be clearly communicated in advance.
Large aquariums, custom installations, and specialist equipment may require scheduled delivery or installation appointments. We will contact you to arrange a suitable date and ensure access requirements are confirmed before the visit.
Please inspect your delivery as soon as possible after it arrives. If you believe an item has been damaged during transit or if anything is missing, notify us promptly so that we can investigate and provide appropriate assistance.
Where live fish or aquatic plants are supplied, customers should ensure someone is available to receive the delivery promptly. These products should be unpacked and acclimated according to the provided care guidance to help minimise stress and maintain their condition.
If a delivery cannot be completed because no one is available to receive it or the address provided is incorrect, additional delivery charges or rearrangement fees may apply.
Where tracking information is available, it will be provided to help you monitor the progress of your delivery.
While we aim to meet estimated delivery times, Aquassi Ltd cannot accept responsibility for delays caused by events beyond our reasonable control, including severe weather, transport disruptions, industrial action, or courier service interruptions.
If you have any questions about your order or require assistance with delivery, please contact Aquassi Ltd using the details provided on our website. Our team will be happy to help.
