Refund & Returns Policy of Aquassi Ltd
At Aquassi Ltd, we prioritize customer satisfaction and stand by the quality of our products. Our refund and returns policy is designed to ensure a seamless shopping experience.
14-Day Returns Policy
Customers can return their purchases within 14 days of delivery. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process as simple as possible. If you decide that a product is not right for you, please contact our customer service team within this period to initiate a return. Ensure that the items are in their original condition and packaging.
3-Day Live Arrival Guarantee for Live Stock and Plants
Aquassi Ltd takes great care in packaging and delivering live stock and plants. We offer a 3-day live arrival guarantee to ensure that our live products reach you in excellent condition. If you encounter any issues with the health or vitality of your live stock or plants within the first three days, please reach out to us immediately. Our team will be more than happy to assist you and arrange for a suitable solution, whether that involves a replacement or a refund.
At Aquassi Ltd, we are dedicated to providing you with the best possible products and service. If you have any questions or require assistance regarding our refund and returns policy, please do not hesitate to contact us. Your satisfaction is our priority.
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