Shipping & Delivery Policy
Aquassi Ltd – Aquascape Shop

1. Overview
At Aquassi Ltd, we aim to provide reliable and efficient delivery of all aquascaping products. This policy outlines our shipping procedures, delivery times, and responsibilities.

2. Processing Times

• Orders are typically processed within 1–3 working days

• Orders placed on weekends or public holidays will be processed on the next working day

• During busy periods, processing times may be slightly longer

3. Delivery Options & Timeframes
We deliver across the United Kingdom using trusted courier services.

Estimated delivery times:

• Standard Delivery: 2–5 working days

• Express Delivery: 1–2 working days (if available)

Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs

• Shipping costs are calculated at checkout based on order size, weight, and delivery location

• Any applicable delivery charges will be clearly displayed before purchase

5. Live Plants & Perishable Goods
For live aquascaping plants and perishable items:

• Orders are typically dispatched early in the week to avoid weekend delays

• We aim to minimise transit time to maintain plant health

• Customers should ensure someone is available to receive the delivery

Aquassi Ltd is not responsible for delays caused by couriers that may affect live goods.

6. Order Tracking

• Tracking information will be provided once your order has been dispatched

• It is the customer’s responsibility to monitor delivery updates

7. Delivery Issues
If you experience any issues:

• Missing parcels: Contact us if your order has not arrived within the expected timeframe

• Damaged items: Report within 48 hours with photographic evidence

• Incorrect address: We are not responsible for orders delivered to incorrectly provided addresses

8. Failed Deliveries
If delivery is unsuccessful:

• The courier may attempt redelivery or leave the parcel at a safe place

• Additional charges may apply if the parcel is returned and needs to be re-sent

9. Delays Beyond Our Control
We are not liable for delays caused by:

• Courier disruptions

• Weather conditions

• High demand periods

• Events outside our control

10. International Shipping
(If applicable – you can remove if not needed)

• International delivery times and costs vary by destination

• Customers are responsible for any customs duties or import taxes

11. Contact Us
For delivery-related enquiries:
📧 info@aquassi.com

Aquassi Ltd – Delivering Quality Aquascaping Supplies Across the UK