Terms and Conditions
Aquassi Ltd – Aquascape Shop

1. Introduction
Welcome to Aquassi Ltd. These Terms and Conditions govern your use of our website and the purchase of products from our aquascape shop. By accessing our website or placing an order, you agree to be bound by these terms.

2. About Us
Aquassi Ltd is a company registered in the United Kingdom.
Contact email: info@aquassi.com

3. Products and Services
We sell aquascaping products including aquarium plants, tools, substrates, rocks, driftwood, and related accessories. All products are subject to availability.

We make every effort to ensure product descriptions and images are accurate; however, natural materials (such as rocks and wood) may vary in appearance.

4. Orders and Acceptance

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order.

• Once an order is placed, you will receive an email confirmation.

5. Pricing and Payment

• All prices are listed in GBP (£) and include VAT where applicable.

• We reserve the right to change prices at any time.

• Payment must be made in full before dispatch.

6. Shipping and Delivery

• We aim to process and dispatch orders promptly.

• Delivery times are estimates and may vary.

• Aquassi Ltd is not responsible for delays caused by courier services.

7. Returns and Refunds

• You have the right to return most items within 14 days of receipt under UK consumer law.

• Items must be unused and in original packaging.

• Live plants or perishable items may be non-returnable unless faulty.

• Refunds will be processed after inspection of returned goods.

8. Damaged or Faulty Goods
If your order arrives damaged or faulty, please contact us within 48 hours with photos. We will arrange a replacement or refund where appropriate.

9. Use of Website
You agree not to misuse our website or engage in unlawful activity. We reserve the right to restrict access if misuse occurs.

10. Intellectual Property
All content on this website, including text, images, and branding, is the property of Aquassi Ltd and may not be used without permission.

11. Limitation of Liability
Aquassi Ltd shall not be liable for indirect or consequential losses. Our total liability shall not exceed the value of the goods purchased.

12. Privacy
We process personal data in accordance with our Privacy Policy.

13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.

14. Changes to These Terms
We may update these Terms and Conditions at any time. Please review this page regularly.

15. Contact Us
If you have any questions about these Terms and Conditions, please contact:
📧 info@aquassi.com