COVID-19 Safety Policy
At Aquassi Ltd, we are committed to protecting the health and wellbeing of our customers, team members, and the aquatic life we care for. As a specialist aquascaping and aquarium installation company, we operate with strict hygiene and safety standards to ensure every project is completed safely, professionally, and without risk.
Our Commitment to Safety
Aquassi Ltd continues to follow best practices in hygiene, cleanliness, and safe working procedures. While COVID-19 restrictions have eased, we maintain a proactive approach to safeguarding clients, particularly during in-home aquarium installations and maintenance visits.
Hygiene & Clean Working Practices
- Hands are washed and sanitised before, during, and after every visit
- All tools, aquascaping equipment, and installation materials are thoroughly cleaned before use
- Work areas are kept clean and organised to minimise disruption
- Waste materials are safely removed and disposed of responsibly
In-Home Installation & Maintenance Safety
When working inside your property, Aquassi Ltd ensures:
- Minimal contact during consultations and installations
- Respect for personal space and customer preferences
- Ventilated working environments where possible
- Flexible scheduling to suit customer safety concerns
We can also discuss project details remotely prior to installation to reduce time spent on-site.
Contact-Free Consultation Options
To make the process easier and safer, we offer:
- Virtual consultations for aquascape design and planning
- Phone and email support for advice and project updates
- Online ordering for aquascaping materials, plants, and equipment
Staff Health & Responsibility
- Team members do not attend work if unwell or showing symptoms
- Ongoing awareness of hygiene standards and safe working practices
- Professional conduct to ensure customer confidence at all times
Protecting Aquatic Life
Our responsibility extends beyond people. We ensure:
- Sterile, safe conditions for plants, substrates, and aquatic species
- Proper handling techniques to avoid contamination
- Careful water parameter management during installations
Delivery & Product Handling
- All products are handled in clean, controlled conditions
- Packaging is carried out using hygienic processes
- Reliable delivery partners are selected to ensure safe transit
Ongoing Policy Review
Aquassi Ltd monitors UK Government and public health guidance and updates this policy accordingly. Our goal is to provide peace of mind while continuing to deliver premium aquascaping services and products.
Contact Aquassi Ltd
If you have any questions regarding our COVID-19 safety measures, please contact us. We are happy to accommodate specific requirements to ensure your comfort and safety.