At Aquassi Ltd, we strive to make your shopping experience as smooth and secure as possible. Below are the details of our payment policy for all transactions made on our website, www.aquassi.co.uk:
We accept the following payment methods for all orders placed on our website:
All payments are processed in GBP (£). If you are purchasing from outside the UK, please note that your payment provider may charge additional fees for currency conversion.
We prioritize your security and ensure that all transactions made on our website are encrypted and secure. Our payment processing is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) to protect your sensitive financial information.
Once you place an order, we will verify the details provided. In the event that we cannot authorize payment (e.g., invalid card details or insufficient funds), we will notify you via email, and your order will be canceled.
For bank transfers, please ensure you include the correct reference number when transferring payment. Orders will only be processed once we have received confirmation of the transfer.
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including the products, quantities, prices, and shipping information. An invoice will be provided in your account dashboard, and you can also download it for your records.
To protect our customers and ourselves from fraudulent transactions, we may perform additional security checks on certain orders. If we suspect fraudulent activity or payment issues, we reserve the right to cancel or delay an order until the issue is resolved.
If you experience any issues with payment, please contact our customer support team at support@aquassi.co.uk or call [phone number]. We will work with you to resolve the issue as quickly as possible.
Refunds will be processed in accordance with our Return & Refund Policy. If you request a chargeback from your bank or credit card provider, we may have to investigate the matter, and we reserve the right to suspend or cancel your account until the issue is resolved.
If you have any questions or concerns regarding payments, please feel free to reach out to our support team.